Health Institutions Administrator-Manager: A Key Pillar for Hospital Performance – Case of the Kenya General Referral Hospital in Lubumbashi (Upper Katanga, Democratic Republic of the Congo
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Abstract
The Health Institutions Administrator-Manager (AGIS) is increasingly seen as crucial to hospital performance. This study examines its impact at the General Reference Hospital of Kenya in Lubumbashi, exploring how AGIS influences organizational performance and what dysfunctions arise in its absence. A mixed-methods approach was used, involving surveys of healthcare professionals to compare hospital performance with and without an AGIS. Data collection focused on perceived roles, effectiveness, and organizational consequences of the AGIS function. 50% of respondents see AGIS as primarily responsible for service planning and organization. 30% highlight its role in financial management, while 20% associate it with human resource coordination. 70% believe that AGIS improves hospital performance, although 20% see no impact. Overall, 80% of respondents find the AGIS's performance satisfactory or highly satisfactory.
The AGIS is perceived as a vital strategic and operational pillar in healthcare institutions. Its absence leads to significant dysfunctions. Better integration and recognition of this role are essential for enhancing hospital governance and efficiency.
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